Drilling Support in Remote Zones: Stay Operational Anywhere

Real-Time Support in Remote Zones: Service You Can Count On

In mineral-rich but infrastructure-poor areas, downtime is a serious risk. Whether you’re operating a Diamond drilling exploration rig in the Andes or a Surface exploration drill rig in Mongolia, our remote support ecosystem ensures you stay operational—even when help is far away.

1. Satellite-Supported Communications

Even without cell signal, your core drilling machine for mineral exploration can connect via:

• Iridium-based satellite uplinks

• Emergency beacon system for technician dispatch

• Low-bandwidth diagnostic packets for real-time fault alerts

2. Virtual Troubleshooting and AR Repair Guidance

We reduce dependency on physical visits through:

• AR headset-guided repairs, streamed from HQ to field techs

• Offline preloaded troubleshooting modules

• Remote screen sharing of rig diagnostics and control panels

3. Drone Delivery for Emergency Parts

In rugged zones, ground shipping may take days. We offer:

• Drone-based emergency supply drop of critical spares

• Payloads include hydraulic fittings, electronics, seals, and hoses

• Drone arrival within 12–24 hours (pilot regions only)

4. Remote Field Service Certification

When on-site help is impossible, we train your staff to become certified service intermediaries:

• Online technician courses with video testing

• Drill-specific modules for Wireline core drilling rig and modular rigs

• Remote cert validation unlocks more advanced support tiers

5. Case Study: Gold Project in East Africa

A Core extraction drill rig lost its mast actuator in a remote mountain region:

• Alert sent via satellite link within 2 minutes

• Field crew guided via AR support to remove damaged part

• Drone delivered replacement 18 hours later

• Rig resumed work within 30 hours