Uptime Guaranteed: Our Rapid Response System for Drilling Rigs

Minimizing Downtime: How Our Core Drilling Support System Keeps You Drilling

In mineral exploration, each hour lost due to equipment failure can translate to thousands in opportunity costs. That’s why we engineered our after-sales service model around uptime. Our support for the core drilling machine for mineral exploration focuses on proactive solutions, not reactive fixes.

1. Response Time Benchmarks

To deliver rapid recovery, we guarantee:

• Remote support response within 30 minutes, globally

• Local technician dispatch within 24–48 hours in over 80 regions

• Parts shipping initiated in <6 hours for verified component faults

2. AI-Driven Fault Detection

All our diamond drilling exploration rigs are IoT-enabled. Key features include:

• Real-time monitoring of hydraulic pressures and flow rates

• Predictive fault alerts for motor wear, seal fatigue, and vibration anomalies

• Alert push to customer dashboard and our support center simultaneously

3. Dedicated Support Reps

Each Surface exploration drill rig customer is assigned a dedicated account manager who:

• Coordinates support from diagnosis to dispatch

• Pre-authorizes local part provisioning to reduce approval delay

• Tracks performance analytics and service cycles

4. Parts Redundancy and Hot-Swap Kits

To prevent operational halt, we supply:

• Hot-swap starter kits with pumps, valves, and hoses

• Modular design in Core extraction drill rig allows 10-minute part replacement

• Customer parts lockers replenished quarterly based on usage

5. Case Study: Lithium Exploration in Western Australia

When a client’s exploration coring dril rig stalled due to a valve block failure:

• Fault detected via IoT in <60 seconds

• Video consultation resolved it temporarily

• On-site tech arrived within 30 hours

• Drilling resumed <48 hours after breakdown